Terms and Conditions of Sale & Use
Please read these conditions carefully before using the Mela Mela website. By using this website, you signify your agreement to be bound by these conditions, and by placing an order are expressing that you have read and understood the terms therein.
Security & Order Confirmation
If you pay by credit or debit card, your details will be handled by Mela Mela on a secure server using encryption. While it is impossible for any web site to be completely impregnable to fraud, our system of a secure server and encryption offers a good level of security.
When you place an order to purchase a product we will send you an e-mail confirming receipt of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we process payment for your order.
Post & Packaging
All orders will be despatched by First Class mail within the UK, and by airmail to all other destinations.
We need a valid Post Code. We will not send any order without one. If you provide an incorrect address, including the postcode, we do not accept any responsibility for the failure of an order to arrive.
We strive to despatch orders within 48 hours of receiving your payment, although this is not always possible; however, our customer services team will be in touch if this is the case.
Mela Mela operates a flat rate scheme for Postage and Packaging; please see the table below for details.
Non-Mainland UK (£)
Flat Rate for Most Items
Flat Rate for Large Items (i.e. coat, wedding dress)
Damage & Tracing Parcels
In the event that your goods are damaged in transit, please contact us within 48 hours of receipt. If you fail to do this, or if goods have been signed for as received in good condition, we may not be able to offer a refund.
If products are not delivered please contact us for details of the tracking and tracing procedure. If orders are considered by us to be lost in transit we shall at our discretion refund the order.
When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
For delivery, purchase or product queries please contact us using any of the following methods:
Telephone: +44 (0) 20 8943 2432
Post: Mela Mela Ltd, 74 High Street, Teddington, Middlesex, TW11 8JD
Prices & Product Details
All prices quoted are in Pound Sterling (£).
Prices include VAT at the current UK rate. Orders despatched to countries within the EU will be charged at the VAT inclusive price. Exports outside the EU will be charged net of VAT.
We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our web site including prices, products and terms and conditions without any notice being given.
All products are subject to availability and may be withdrawn from sale at any time.
This returns policy applies to Website purchases only, and not to purchases made in person at the boutique.
Our items are vintage, and therefore pre-worn and pre-loved! Please bear this in mind when making your purchase. You are buying a piece of history! Therefore, naturally, the items are not flawless and may have slight blemishes. However, we at Mela Mela take great pains to point these out in the items description; please therefore review the description in full to be sure of its condition, and contact us at firstname.lastname@example.org with any queries.
If the item does not reach you in the good condition you expect from reading the description, please contact us by email within 48 hours of signing for the item to inform us fully of the situation and if you require a refund; the item must then reach us within seven days. If you contact us or send the item back after seven days, we are only able to issue a credit note. We will not refund the cost of postage and packaging.
If you wish to return an item in order to receive a gift voucher or to exchange, please bear the following in mind:
We require all original tags to be attached
We require all items to be unworn
We require all items to be returned in the same condition as they were received.
We require all items to be returned in a saleable condition.
Returns will not be accepted if:
you have removed the original tags
you have attempted to 're-attach' a label
the item appears in any way to have been worn, or has a discernable odour
the item is no longer saleable
NOTE TO CUSTOMERS
Please do not cut the tags off the items before trying them on, or attempt to 're-attach' the tags.
We also request that you do not try on the items if:
you are wearing perfume
you are in a smokey environment
you have just applied make up, body lotion, deodorant, or any other cosmetic item which is liable to stain or affect clothing.
If you do wish to return the item, please store the item in a secure area away from cooking, cigarette smoke or any other area where the item may obtain an odour, as we will not accept the item on its return.
We will issue gift vouchers or an exchange in accordance with your legal rights i.e. where goods are not of satisfactory quality, not as described or not fit for purpose. However in determining the above you must bear in mind that all of our products are vintage, previously owned and previously used. Their condition will reflect this. Goods must be returned within seven days of purchase, in their original packaging, with the original tags still attached. You must notify us within 48 hours of signing for the item if you intend to return it.
In other instances, i.e. where you change your mind, goods must be returnedwithin seven days of purchase, unworn and unused, in their original packaging, at the purchaser's expense. Please notify us within 48 hours of signing for the item if you intend to return it. We regret that for reasons of hygiene we are unable to refund underwear, swimwear and earrings. Refunds will be made by the issue of a gift voucher of the same value. Postage in either direction will not be refunded. Please quote your original order reference when returning goods. We recommend that you send the items by recorded mail, as we cannot be responsible for goods which fail to reach us. Gift Vouchers may be redeemed in person at our shop. Orders can also be made by post or telephone. The original Voucher must be received by us before the order is despatched. The value of the Voucher must cover both goods and postage costs. No change will be given against Gift Vouchers, but additional payment by cheque or credit card will be accepted. Gift Vouchers are valid for one year from date of purchase.
We take your privacy very seriously and are committed to providing users with an Internet experience that respects your privacy.
When you make a purchase we need to collect certain information to process your transaction and fulfil your order. We do not sell, rent or disseminate this information to any third party for marketing or any other purposes.
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent any unauthorised access to your account.
Access to Our Website
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent.
All content included on the website, such as text, graphics, logos, button icons, and images belong to us, and are protected by United Kingdom and international copyright laws.
Our graphics and logos are the trademarks of Mela Mela Limited and may not be used in connection with any product or service without our written authorisation.
Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales.
These conditions in no way affect your statuatory rights.
By placing an order via the Mela Mela website, you are confirming that you have read and agreed to our terms and conditions.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Mela Mela Ltd 74 High Street Teddington Middlesex TW11 8JD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|