Privacy Policy & Postage

Terms and Conditions of Sale & Use

Please read these conditions carefully before using the Mela Mela website. By using this website, you signify your agreement to be bound by these conditions, and by placing an order are expressing that you have read and understood the terms therein.


Security & Order Confirmation

If you pay by credit or debit card, your details will be handled by Mela Mela on a secure server using encryption. While it is impossible for any web site to be completely impregnable to fraud, our system of a secure server and encryption offers a good level of security.

When you place an order to purchase a product we will send you an e-mail confirming receipt of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we process payment for your order.


Post & Packaging

Mela Mela Vintage offers free shipping on UK orders.

Overseas delivery costs will vary according to the size and weight of the item, and the location of the delivery. The postage cost will be calculated as you make your purchase. Please refer to the chart below for approximate delivery costs.

Country                      Approximate Delivery Cost

Europe                        £6.00 - £35.00

USA                            £11.45 - £50.00

Rest of World              £11.45 - £54.00

 

Delivery

We aim to ship your items as quickly possible once you have made your order. We normally ship items very fast, usually on the day of your order or the day after. If you order at the weekend or during planned shop closure periods (e.g. holidays) it may take us a little longer to ship your item.

UK customers are likely to receive their items within 1-2 days of dispatch. For customers outside of the UK, please allow up to 10 working days for delivery.

We advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel; all our orders are sent with Royal Mail, and deliveries will require a signature. You will receive a dispatch e-mail with a tracking number once your item has been shipped. If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your parcel or rearrange delivery.

 

Delivery Times

Please bear in mind that we cannot guarantee delivery times as they  are only guidelines, therefore we are unable to refund delivery costs in the event that the delivery date does not meet the above estimates. Please also be aware that in deliveries cannot be made on Sundays or Bank Holidays in the UK.

 

Customs and Import Duties (International Buyers Only)

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the order. We have no control over these charges and cannot estimate what the cost will be, as customs policies and import duties vary greatly between countries. We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.

If you have any further questions regarding our delivery policy, email us at info@melamela.co.uk and we will get back to you as soon as we can. Please bear in mind our office hours are 10am-6pm Mon-Sat.


Contact Details

For delivery, purchase or product queries please contact us using any of the following methods:

Telephone: +44 (0) 20 8943 2432
Email: info@melamela.co.uk
Post: Mela Mela Ltd, 74 High Street, Teddington, Middlesex, TW11 8JD


Prices & Product Details

All prices quoted are in Pound Sterling (£).

Prices include VAT at the current UK rate. Orders despatched to countries within the EU will be charged at the VAT inclusive price. Exports outside the EU will be charged net of VAT.

We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our web site including prices, products and terms and conditions without any notice being given.

All products are subject to availability and may be withdrawn from sale at any time.

Privacy Pledge

We take your privacy very seriously and are committed to providing users with an Internet experience that respects your privacy.

When you make a purchase we need to collect certain information to process your transaction and fulfil your order. We do not sell, rent or disseminate this information to any third party for marketing or any other purposes.

Data Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Your Account

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent any unauthorised access to your account.

Access to Our Website

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent.

Copyright

All content included on the website, such as text, graphics, logos, button icons, and images belong to us, and are protected by United Kingdom and international copyright laws.

Trademarks

Our graphics and logos are the trademarks of Mela Mela Limited and may not be used in connection with any product or service without our written authorisation.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

Statuatory Rights

These conditions in no way affect your statuatory rights.

By placing an order via the Mela Mela website, you are confirming that you have read and agreed to our terms and conditions.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@melamela.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Mela Mela Ltd 74 High Street Teddington Middlesex TW11 8JD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.